At Elian Suits, we are committed to ensuring your satisfaction with our fashion accessories, athletic wear, jewelry, and outerwear accessories. Please read our Returns & Refund Policy carefully.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in original condition, and in their original packaging.
- Items that are personalized, damaged due to misuse, or final sale items are not eligible for return.
2. How to Initiate a Return
- Contact us via [email protected] with your order number and reason for return.
- Our team will provide instructions for returning the item.
3. Return Process
- Customers are responsible for the safe shipping of the return item.
- Upon receipt and inspection of the returned item, we will notify you about the approval or rejection of your return.
4. Refunds
- Approved returns will be refunded via cash on delivery adjustment for your next order, or as agreed with our support team.
- Please allow 7-10 business days for processing after we receive the returned item.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
- We will arrange a replacement or refund at no additional cost.
6. Non-Returnable Items
- Personalized or customized products.
- Items damaged due to misuse, negligence, or improper handling.
7. Contact Us
For any questions or assistance regarding returns and refunds, please contact our support team at: [email protected]